Política de reembolso

Return & Refund Policy – JNZ Nature

At JNZ Nature, your satisfaction is important to us. Due to the nature of our products, including dietary supplements, collagen, and natural wellness juices, we maintain the following Return & Refund Policy to ensure the safety, quality, and integrity of every product we sell.

Returns:

For health, safety, and quality reasons, we do not accept returns or exchanges on:

* Opened or used products.
* Dietary supplements.
* Collagen products.
* Products that have been opened, tampered with, or are not in their original sealed packaging.

Natural Juice Products:

Due to the perishable nature of our natural wellness juices, all natural juice sales are final.

Natural juice products are not eligible for return, exchange, or refund, unless the product arrives damaged, defective, or the incorrect item was shipped.

Eligible Returns:

A return may be accepted only if:

* The product is unopened, unused, and in its original sealed packaging.
* The return request is submitted within 14 days of the delivery date.
* The product was received damaged, defective, or you received the wrong item.

All returns require prior authorization from our Customer Support team. Unauthorized returns will not be accepted.

Damaged or Incorrect Orders:

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

* Your order number.
* Photos of the product.
* Photos of the shipping box and packaging.
* A brief description of the issue.

Once your claim has been reviewed and approved, JNZ Nature will provide a replacement or issue a refund at its sole discretion.

Refunds:

If your refund request is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Shipping charges are non-refundable, except in cases where the return is the result of our error or a damaged or defective product.

Non-Refundable Items

Refunds will not be issued for:

* Opened or used products.
* Natural wellness juices.
* Products purchased through unauthorized retailers.
* Orders with incorrect shipping information provided by the customer.
* Packages delayed by the shipping carrier after they have been shipped.
* Requests submitted outside the timeframes outlined in this policy.

Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has been shipped, it cannot be be canceled.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our Customer Support team. We are committed to providing the best possible service and will be happy to assist you.